Order Cancellation Policy

Overview

At Nivara Jackets, we aim to meet your needs as efficiently as possible. However, due to our quick processing and production times, we have specific guidelines for order cancellations. Please review the following terms to understand how cancellations are handled at our store.

Cancellation Window

We understand that plans can change, which is why we provide a 24-hour window for order modifications or cancellations. Simply contact us, and if your order hasn’t entered the fulfilment process, we’ll accommodate your request with no hassle.

How to Cancel Your Order

To cancel your order within the 24-hour window, please contact us immediately using the following methods:

  • Phone: +44 741 4204894
  • Email: support@nivarajackets.com
  • Working Hours: Monday to Friday, 9 am to 5 pm
  • Address: 28 Besecar Avenue, Gedling, Nottingham NG4 4DL, UK

Please provide your order number and contact details when requesting a cancellation to help us expedite the process.

Restrictions on Cancellations

Once the 24-hour window has passed, your order will have entered the production process and cannot be cancelled or modified, except for the shipping address. Our production process is designed to deliver products quickly to our customers.

Modifying Shipping Address

If you need to update or correct your shipping address, please contact us as soon as possible, before your order is dispatched. We will do our best to accommodate the request. However, once an item has been shipped, changes to the shipping address cannot be made.

Contact Us

If you have any questions or concerns about our Cancellation Policy, feel free to reach out. We are here to assist with any issues you may encounter:

  • Phone Number: +44 741 4204894
  • Email: support@nivarajackets.com
  • Working Days: Monday to Friday, 9 am to 5 pm
  • Cut Off Time: 5 pm
  • Address: 28 Besecar Avenue, Gedling, Nottingham NG4 4DL, UK

Changes to the Cancellation Policy

Nivara Jackets reserves the right to modify this Cancellation Policy at any time. We encourage our customers to review the policy periodically for any updates or changes.